Support
Orders, refunds, deposits and eSIM setup. Add your order reference if you have one.
Contact
Talk to a human
Write to us about an order, a deposit or a partnership. A person reads every message and replies by email.
Replies by email
Reach us directly
Pick the right inbox
Each one goes straight to the people who handle it.
Partnerships
Bulk gift cards, reseller pricing, or getting your brand listed in our catalog.
Developers
The API reference, code samples and webhook guide are all on the developer hub.
Before you write
Three quick answers first
If one of these covers it, you won't need to wait for a reply.
See all answersNo. We email you a link to your order page, never the code itself, and you reveal the code there when you're ready.
Report it from the order page within 24 hours of delivery and keep the code to yourself. If it arrived invalid or already used, we replace it or refund your balance.
Open your ordersAs soon as the network has confirmed it enough times, and that number differs by network. You can watch it arrive on your deposits page.
Send us a message
Tell us what's going on and we'll route it to the right human.
- Have your order reference handy. It's on the order page and on the receipt.
- If you're signed in, pick the order or deposit and its details come with your message.
- If a code didn't work, report it from its order page so the report stays with the order.
Most answers live on your order page
Status, codes, receipts and problem reports are all on the order itself.
